Refund & Cancellation Policy

Last updated: 5 June 2026

This policy applies to purchases from COINNECTED FINTECH PRIVATE LIMITED.

1. Cancellations

You may cancel an order within 12 hours of placing it, provided it has not already been dispatched. To cancel, contact us with your order number.

2. Returns, exchanges & replacements

Returns and size/fit exchanges are accepted for unworn, unwashed items with all original tags attached and in their original packaging, requested within 7 days of delivery. Size exchanges are subject to availability.

We also offer a free replacement (or full refund if the item is unavailable) in these cases, reported within 48 hours of delivery with clear photos:

• Item arrived damaged, stained or with a manufacturing defect.
• Wrong item, size or colour delivered.
• Item is significantly not as described.

3. Non-returnable

• Items that have been worn, washed, altered or damaged after delivery.
• Items with missing or detached tags, or original packaging, or that show signs of use beyond trying on for fit.
• Minor colour or texture differences from the catalogue image due to screen settings.
• Requests raised after the applicable return or replacement window.

4. Refunds

• Approved refunds are processed within 5–7 business days.
• Prepaid orders are refunded to the original payment method.
• For Cash on Delivery orders, refunds are issued via bank transfer/UPI to details you provide.

5. How to raise a request

Email coinnected@proton.me or call 8929875849 with your order number and photos (for damage claims).